Frequently Asked Questions

Everything you need to know about your Korg UK experience.

What is the standard delivery timeframe for orders within the UK?

Standard delivery typically takes 2-3 working days. We offer next-day delivery for orders placed before 1:00 PM GMT, Monday through Thursday.

Do Korg products come with a manufacturer warranty?

Yes, all new Korg instruments and equipment purchased through our official store include a 1-year limited manufacturer warranty, which can be extended upon product registration.

What is your return policy for synthesizers and digital pianos?

We offer a 30-day return policy. Items must be in their original packaging, include all accessories, and show no signs of use to be eligible for a full refund.

Are software bundles and plugins included with hardware purchases?

Most Korg hardware comes with a software bundle code located in the box. This provides access to various DAWs, virtual instruments, and mastering tools.

Can I receive technical support for setting up my MIDI controller?

Absolutely. Our UK-based technical support team is available via email and phone to assist with driver installations, firmware updates, and DAW integration.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and offer flexible financing options through Klarna for eligible purchases.